Return & Refund Policy

EndoPeak offers a 60-day return policy for customers who are not fully satisfied with their purchase. Customers may request a refund within 60 days from the original purchase date by following the return instructions provided by the company.

Return Eligibility

To begin a return, customers must contact the support team at and request a Return Merchandise Authorization (RMA) number within the 60-day return period.

Once the RMA is approved:

The RMA number must be included with the returned package.
Customers should email the company with the RMA number and tracking information after shipping the return.
Return shipping costs are the responsibility of the customer.
Products must be returned within 14 days of receiving the RMA instructions.
Return Conditions

Returned items should:

Be in acceptable physical condition
Include original accessories when applicable
Include proof of purchase or receipt

The return address provided by the company is:

EndoPeak Returns
19655 E 35th Dr #100
Aurora, CO 80011, USA

Non-Returnable Items

Certain items may not qualify for returns, including:

Gift cards
Downloadable software products
Some personal care and health-related products
Refund Process

After the returned product is received and inspected, the company will notify the customer by email regarding refund approval or rejection.

If approved:

Refunds are generally issued to the original payment method
Processing times may vary depending on banks or credit card providers
Late or Missing Refunds

If a refund has not appeared:

Check your bank account again
Contact your credit card provider
Contact your bank regarding processing delays

If additional assistance is needed, customers can contact:

Exchanges

EndoPeak may offer replacements for defective or damaged items. Customers needing an exchange should contact customer support for instructions. Exchanges are typically limited to requests made within 60 days of delivery.

Gift Returns

If the item was purchased as a gift and shipped directly to the recipient, eligible returns may qualify for store credit or a gift certificate depending on the company’s policy.

For additional questions regarding returns or refunds, customers can contact the EndoPeak support team directly through their official customer service email.